We want to make sure that your shopping experience with us is as simple and secure as possible, so we’ve put together some answers to any questions you might have about Arnold Clark Autoparts and our products. If you have a specific question, feel free to contact us, use the live chat option, email firstname.lastname@example.org or call 0141 950 4018.
How do I place an order?
Use the dropdown menu to select the product category and item you’re looking for. Alternatively, use the search bar and type in the name of the product. After selecting your item, be sure to check the product specification to confirm it’s the correct part for your vehicle. When you finish shopping, simply go to the checkout and choose your shipping method. Once you’re happy with the order, confirm the payment and the item(s) will be sent to you.
Can I order over the phone?
Yes. Call us on 0141 950 4018 and talk to one our team today. We’re available to take your order between 8.30am and 5.30pm Monday – Friday and on Saturdays from 8.30am to 1pm.
How do I know if my order has been successful?
After placing your order, you’ll receive email confirmation within a few hours. If not, please make sure you check your spam or junk folders.
When will I receive my order?
If you choose standard delivery, this takes 3 – 5 working days. If you select next-day delivery before 2pm Monday-Friday, you will receive your order the following working day.
What should I do if my order doesn't arrive?
If you don’t receive your order within the above timescales, please contact us.
Can I amend my order after I've placed it?
Wherever possible, we fulfil orders on the same day they are placed, so if you do need to amend your order or change an address, get in touch with us straight away on 0141 950 4018 and we’ll do everything we can to help.
Can I cancel my order after I've placed it?
If you need to cancel your order, get in touch with us straight away on 0141 950 4018 and we’ll do everything we can to help.
I've cancelled my order. When will my money be available again?
We’ll return your money within ten working days.
I've received a faulty item. What should I do?
We aim to rectify any issues with faulty items as quickly as we can. As soon as you discover a fault, contact us with the following information:
• The order number
• The faulty item’s name and number
• A description of the fault
I've received an incorrect item in my order. What should I do?
We aim to rectify any issues with incorrect items as quickly as we can. If one of the items you received isn’t what you ordered, just contact us with the following information:
• The order number
• The incorrect item’s name and number
I'm missing an item from my order. What should I do?
Just contact us with the following information:
• The order number
• The missing item’s name and number
Can I place an order for business/can I bulk order?
Yes. We also offer trade accounts if needed. Just call the team on 0141 950 4018.
Do you offer next day delivery?
Yes, next working day delivery is available if you place your order before 2pm.
Do you deliver at weekends?
No – weekend delivery isn’t available at the moment.
Do you offer a Click & Collect service?
No – Click & Collect isn’t available right now.
Can I choose a specific time or day for my delivery?
It’s not possible to select a time slot for standard delivery orders. However, if you choose next-day delivery, we can offer you specific delivery times.
I placed an order yesterday for next-day delivery. Why has it not arrived today?
Orders for next-day delivery must be placed before 2pm, Monday ¬– Friday. Any order placed after 2pm will be processed through the dispatch system the next working day.
What should I do if my order hasn't been delivered yet?
If you have placed an order via standard delivery, please allow 3–5 working days for it to arrive. If the expected delivery date has passed and you still haven’t received your order, please contact us.
My order status still says ‘order processing.’ When will it be shipped?
If the status of your order is showing as 'order processing', it means that we're getting your order ready to be sent out.
During busy times, this status may show on your order for longer than normal. However, please be assured that your timeframe for delivery includes the time it takes for us to package your order.
How much will it cost to deliver my order?
We offer free standard delivery on all orders over £25. For any order under £25, standard delivery costs £2.95. Next working day delivery is also available on orders placed before 2pm at a cost of £6.99.
I haven't received a dispatch email/email confirmation?
Once you’ve placed your order, you’ll normally receive email confirmation within a few hours. Sometimes our emails can go into your spam or junk folder instead of your inbox, so please check these too. If after this time, you haven’t received your confirmation, it may be that your order failed to process, or that the email address used when making the order was incorrect. Please call us on 0141 950 4018 if this is the case.
Can I track the delivery of my order?
Not all items can be tracked, but where tracking information is available, you’ll be able to see where your order is.
What happens if I'm not in when my order arrives?
Our delivery partner will leave a card confirming that they've left it with a neighbour or in safe place, or they will include information on redelivery or collection.
RETURNS AND REFUNDS
What is your returns policy?
If you change your mind about an item that you’ve purchased from us or you’re not satisfied with it, you can return it. However, it must be returned in a resalable condition, with its original packaging included. Please inform us of any returns requests within seven working days of delivery.
How do I return an item?
We hope you’re satisfied with your purchase from Arnold Clark Autoparts, but we do understand that sometimes you might need to make an exchange or return. To return an item, please print out the returns form, fill it in and send it back with any returned items. Items can be returned either to your local branch or by post.
• If you return items to an Arnold Clark Autoparts branch, we can send it back to the Arnold Clark Autoparts e-commerce team free of charge. Please still print off and complete the returns form before bringing it, and your unwanted goods, into the branch. Please note, our branches are not able to issue a refund or exchange for goods that you receive by post.
• We will refund any postage charges where the return has been due to an error on our part. Otherwise you will need to meet the cost of postage unless otherwise agreed by Arnold Clark Autoparts. Please make sure the returns form is filled in and included in your returns package.
Have you received my return items?
We aim to process returns within 48 hours of receiving them. We’ll email you once the return is complete. We suggest that you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it. If it looks like we have received your return item, and you have not been contacted within 48 hours of delivery, please contact us.
How long will it be before I get a refund?
We can only issue a refund after the goods have been returned to us. We aim to process all refunds within 48 hours of receiving returned items, providing that they are undamaged and in a sellable condition. All refunds will be made via your original payment method.
Who pays for return postage?
We will refund any postage charges where the return has been due to an error on our part. Otherwise, you will need to meet the cost of postage, unless specifically agreed by Arnold Clark Autoparts.
Why have you not refunded the original delivery charge?
If you’re returning an unsuitable item for a refund, we’ll refund the cost of the item only – not the original delivery cost. If you’re returning a faulty item for a refund, we’ll refund both the original shipping costs and the return delivery costs.
Can I return an item for exchange instead of a refund?
If there is a situation where you wish to exchange an item instead of having it refunded, please contact us and one of our specialist team will go through your options.
What should I do if my refund is incorrect?
We’re really sorry if we’ve made a mistake with your refund. If this is the case, please contact us and we’ll aim to put things right as quickly as possible.
How do I find the right part for my vehicle?
How do I check if an item is in stock?
When you click on an item, the page will clearly display our stock levels. If an item is close to going out of stock, then the remaining quantity will be displayed.
The part I need is out of stock. When will it be back?
Occasionally, particularly with our more popular items, these products can go out of stock – this will be shown on the website. If you need more information on when a product may be back in stock, please contact us.
Do you fit parts?
If you need your parts to be fitted, please book an appointment at your local Arnold Clark branch and a fully trained technician will be able to carry out the work for you.
A part I am looking for is not listed on your site. Can you order it for me?
We supply parts and accessories for almost any make and model. However, if you can't find the part you’re looking for, please contact us for assistance.
Do you offer warranty on your parts?
Product warranties vary depending on the part that you have purchased. If you have any questions regarding the warranty of your parts, please contact us.
What payment methods do you accept?
You can use any of these payment methods for your order:
• American Express
• Apple Pay
• Google Pay
• Shop Pay
Which credit cards do you accept?
We currently accept these credit cards:
• American Express
• Visa Debit, Delta and Electron
Do you offer finance?
No. Finance agreements aren’t available on our products.
When will my card be charged for my order?
After your card is authorised, payment will be taken immediately, but it may take a few days to show up on your bank account.
My payment card has been declined, what should I do?
If your payment has been declined, you’ll need to place your order again as we can’t reinstate any order if the payment has been rejected. To make sure that the payment is not declined on your new order, check your card details are correct, make sure you enter the security code correctly and check with your card issuer or bank if there’s a reason for the payment being declined. If you’re still unable to pay successfully, we would suggest trying an alternative card.
How do I pay using Google Pay?
Android users can pay with Google Pay using a Visa, MasterCard or American Express card, providing you have set this up on your device. Your payment cards will be stored on the Android Play app.
To use Google Pay, just add the items to your bag and check out as normal. If your device is supported by Google Pay, you'll be able to select this as a payment option at checkout.
How do I pay using Apple Pay?
Apple users can pay with Apple Pay using a Visa, MasterCard or American Express card, providing you have set this up on your device.
To pay using Apple Pay, simply add the items to your bag and check out as normal. If your device is supported by Apple Pay, you'll be able to select this as a payment option at checkout.
How do I pay using PayPal?
To pay with PayPal, you’ll need to set up a PayPal account on the PayPal website. It is quick to open a PayPal account, and it’s free.
As soon as your PayPal account is set up, click on the PayPal option at the bottom of your basket on our website. This will open the secure PayPal browser, asking you to enter your PayPal account information.
How do I apply a promotional code?
Click on your basket and then click ‘check out’. Enter the code in the ‘discount code’ box and click ‘apply’.
Can I use more than one promotional code on my order?
Only one discount code can be applied per order.
Where can I get a promotional code to use on my order?
If you’re looking for a discount code to use on your order, make sure you’re signed up to our newsletter. We send these out periodically, so keep an eye on your inbox.
My promotional code isn’t working. What do I do?
First, check the dates to make sure that that the code is valid, as well as making sure that all letters and digits are entered correctly. If the code is within date and it's still not working, please contact us and we'll try to sort it out for you.
Do your prices include VAT?
Yes, all our prices include VAT.
What should I do if I have been overcharged on my order?
If you believe you have been overcharged on your order, please contact us and our team will look into this for you.
How do I create an account?
To create an account for our site, follow these three steps:
1. Click the icon that looks like a person at the top right of the page.
2. Click the register button.
3. Fill in your details.
How do I reset my account password?
I'm having trouble signing into my account. What do I do?
If you cannot gain access to your account, then please contact us.
How do I change the details on my account?
To change any details on your account, go into the ‘account details’ section of our website by clicking the icon that looks like a person. From there, you can update your email address, password and address.
I'd like to close my account. What do I do?
If you'd like to close your account with us, please contact us.
Do I have to create my account to shop with you
No, it's optional. However, if you plan to regularly shop with us, we’d recommend creating an account. It’ll save you time filling out your details on every order.